Terms and Conditions
You can make your payment by Paypal or debit/credit card.
All our items are usually dispatched within 1-3 working days via Royal Mail or The Lancashire Dog Company's chosen courier service for larger orders. During busy periods our dispatch time may take a little longer. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday.
Free UK standard delivery when you spend £50 or more in one transaction.
Standard Delivery – £3.50 (UK Only)
Worldwide postage – Please contact us via the contact form on the website and we will calculate the postage charge for your order. If you are happy with the postage charge we will invoice you for the goods and postage via PayPal.
Returns, Refunds and Exchanges
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund. All we ask is that items must be returned to us within 30 days of receipt, in an unused, pristine condition with original tags attached and free from any dog hair for a refund of the purchase price minus any postage and packaging costs.
If you would like to exchange your item that’s no problem. Please email us at firstname.lastname@example.org or complete the contact form on the website and let us know what you would like instead. When returning items to us, you are responsible for postage costs and we recommend you use a recorded delivery service to help ensure its safe arrival as we cannot be responsible for items lost in the post. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Once the returned item has been received back we will process your refund within 48 hours. The refund will be processed via the same method the payment was made.
The Lancashire Dog Company
32 Queen Street
Please read our Terms and Conditions carefully before purchasing, by purchasing with The Lancashire Dog Company you’re agreeing to these terms and conditions. These terms and conditions abide by The Consumer Contract regulations. You’re welcome to print or store these terms for your own records. Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with The Lancashire Dog Company you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured.
Last edited September 2019